Questions, Answered

Begin with an entry-level incense (a few hundred ringgit): let your nose learn what real agarwood is before advancing to raw material and collector grades. Jumping straight to high-value pieces isn't for beginners.

Origin is only one factor. Resin content (does it sink), years of formation, scent quality and completeness together set the grade — the same mountain can yield a grade 7 and a grade 3 that differ tenfold in price.

Standard items may be returned within 7 days if unopened. All pieces carry a 30-day appreciation period; if authenticity is in doubt within that window, submit for re-inspection and GUYUN bears full responsibility if it doesn't match. Collector private-enquiry pieces follow their own agreement.

All orders are fully insured. Please inspect on delivery; if damaged, photograph it and contact us within 48 hours. GUYUN replaces or refunds free, shipping on us.

Yes. Note the title and tax number at checkout, or contact us afterwards. Volume corporate gifting can be issued a price letter.

One is enough. For larger spaces choose a thicker gauge rather than several sticks — overlapping scents interfere and defeat the point of appreciation.

Yes, but avoid sweaty-handed handling and wearing them in the shower. Sweat and hot water seal the resin lines and dull the surface. Seal them in a bag to "rest" when not worn.

Sealed sticks and powder keep for years away from light, improving with age; once opened, use within about 12 months and keep sealed against damp.

Yes. From Tier I, foil-stamped cards and custom linings are available; Tier II and above support both packaging and scent-formula customisation. Book volume gifting 30 days ahead.

Submit your interest via the Contact page (select "Reseller / partnership"), describing your client base and channels. After a qualification discussion, sign the agreement and complete training to begin.